Empathic vs. Emphatic?

"Empathic Listening". This story is 100% true. I've subtitled this brief ditty: "Bob's  Attempt at Nuanced Leadership". Malcolm is a department manager reporting to me, the Operations Mgr. He has a problem. His management approach is best described as bigoted bullying. But, as his boss, it’s my responsibility to give him the opportunity to correct his behavior. Too many managers believe... Continue Reading →

CEO Bob, Update.

The following article was written in April of last year. Note the last line, "Stay tuned." I'm sure all of you have been riveted to your in box waiting. This past month I've been busy converting my stack of completed puzzle into home furnishings. The one you see is Bambi as a teenager (ha ha)... Continue Reading →

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